Privacy Policy

Last updated: March 2026

    Your privacy matters to us. Pulse collects only what is necessary to provide the service and never sells your data to third parties.
  

1. Information We Collect

When you create an account, we collect:

Name, username, and email address
Date of birth (to verify you are 18 or older)
Gender and location (to personalise your experience)
Profile photo (optional)
Content you post, messages you send, and groups you join

We also automatically collect technical data such as device type, operating system, IP address, and app usage patterns to improve performance and security.

2. How We Use Your Information

To create and manage your account
To provide the community feed, groups, messaging, and dating features
To send you push notifications and transactional emails (verification, password reset)
To detect and prevent fraud, abuse, and safety violations
To improve and develop the Pulse platform

3. Sharing Your Information

We do not sell your personal data. We share data only with:

Service providers — Cloudinary (image storage), Railway (cloud hosting), Resend (email delivery), Expo (push notifications). These providers are contractually bound to protect your data.
Other users — Your public profile, posts, and group activity are visible to other Pulse users. Direct messages are private between participants.
Law enforcement — Only when required by law or to protect the safety of our users.

4. Data Retention

We retain your data for as long as your account is active. If you delete your account, your personal information is anonymised within 30 days. Some data may be retained longer where required by law.

5. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your account and data
Object to or restrict certain processing
Data portability

To exercise these rights, contact us at privacy@heypulse.io.

6. Children's Privacy

Pulse is intended for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that a minor has registered, we will immediately delete their account.

7. Cookies and Tracking

The Pulse mobile app does not use cookies. We use anonymous analytics to understand how users interact with the app. No personally identifiable information is used for advertising purposes.

8. Security

We use industry-standard measures including encrypted data transmission (HTTPS/TLS), hashed passwords, and access controls to protect your information. No system is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Pulse may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email. Continued use of Pulse after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@heypulse.io
Website: heypulse.io